Frequently Asked Questions

Orders & Delivery

Where do you deliver?

We deliver across India. We are not shipping internationally at this time.

How much does shipping cost?

Shipping is free on orders above ₹799. Below that, shipping is calculated at checkout once you enter your PIN code.

How long will my order take?

Orders are usually processed within 1–3 business days, and delivery typically takes 5–7 business days. You will get a tracking link on WhatsApp as soon as it ships.

How do I track my order?

Once your order ships, we share a tracking number by email or WhatsApp. You can also check status any time on our Track Order page. Track Order.

Returns & Cancellations

Can I return or exchange an item?

Jewellery is worn against the skin, so for hygiene reasons we cannot accept returns or exchanges once a piece has been delivered — unless it arrives damaged, defective, or is not what you ordered. Message us within 24 hours of delivery with your unboxing video, which is required for any such claim.

Should I record a video while opening my parcel?

Please film one continuous video as you open the parcel, starting before the packet is opened. It is required for a damage, defect or wrong-item claim — without it we cannot approve one.

My order arrived damaged. What do I do?

Message us within 24 hours of delivery with your order details and your unboxing video. The video is required — it is how we approve the claim — so please film one continuous recording as you open the parcel, starting before it is opened. With it we will arrange a replacement or a refund, whichever you prefer.

Can I cancel my order?

Orders can be cancelled within 12 hours of placing them, provided the parcel has not already been packed and handed to the courier. Once it is with the courier we cannot recall it, but do message us — if it has not gone yet, we will cancel it and refund you in full.

Payments

What payment methods do you accept?

Payments are handled securely through Razorpay, which supports UPI, credit and debit cards, net banking and popular wallets.

Still need help?

Reach us on our Contact page, by email at yuviq.official@gmail.com, or on WhatsApp at +91 9811052405.