Terms of Service

Effective Date: 4 September 2026

These terms govern your use of this website and any order you place on it. By shopping with YUVIQ LUXE, you agree to them. Please read them alongside our Shipping & Returns page and our Privacy Policy, which form part of these terms.

1. Who We Are

YUVIQ LUXE sells jewellery online in India under the brand Yuviq. Our GSTIN and registered address are printed on every tax invoice we issue.

2. Placing an Order

• An order placed on this website is an offer to buy. It is accepted when we confirm it and take payment.
• We may decline an order — for example if a piece has sold out, if the price or description was listed in error, or if we cannot deliver to your address. If we decline after payment, we refund you in full.
• Stock shown on the website can change between adding a piece to your bag and paying for it. Where a piece sells out in that time we will tell you and refund you.
• Please give accurate delivery details. We cannot be responsible for a parcel that goes astray because the address or phone number given was wrong.

3. Prices and Payment

• All prices are in Indian Rupees and include GST. The price shown is the price you pay; the tax split is set out on your invoice.
• Shipping is free on orders above ₹799. Below that it is calculated at checkout once you enter your PIN code.
• Payment is taken through our payment gateway. We never see or store your full card number, UPI PIN or passwords.
• A tax invoice is issued for every order and is available from your account.

4. Delivery

• We deliver across India. We do not ship internationally at this time.
• Orders are usually processed within 1–3 business days, and delivery usually takes 5–7 business days. These are estimates, not guarantees.
• Once a parcel is with the courier, delays caused by the courier, the weather or local restrictions are outside our control. We will always help you chase a shipment.

5. Returns, Exchanges and Cancellation

Jewellery is worn against the skin, so for hygiene reasons we cannot accept returns or exchanges once a piece has been delivered — unless it arrives damaged, defective, or is not what you ordered. The full terms, which also print on the invoice inside your parcel, are these:

1. Jewellery is worn against the skin, so we cannot accept returns or exchanges once delivered — unless it arrives damaged, defective, or is not what you ordered.
2. Damaged, defective or wrong items must be reported within 24 hours of delivery, with the unboxing video.
3. Please film one continuous video as you open the parcel, starting before the packet is opened. It is required for a damage, defect or wrong-item claim — without it we cannot approve one.
4. Orders can be cancelled within 12 hours of being placed, provided the parcel has not already been packed and handed to the courier.
5. Screens show colour differently, sizes can vary very slightly between pieces, and a design may vary slightly from the photograph.
6. Any dispute will be subject to Delhi jurisdiction only.

See Shipping & Returns for how to raise a claim.

6. Product Photographs

Our images start as photographs of our own pieces and are finished digitally, including with AI tools. They are an honest guide to what you are buying, but they are not a literal photograph of the individual item you receive. Colour can look different from one screen to another, measurements can vary very slightly between pieces, and the design itself may vary slightly from the image. A variation of this kind is normal and is not a defect.

7. Your Account

You may check out as a guest or create an account. If you create one, keep your login details to yourself — you are responsible for what is done through your account. Tell us at once if you think someone else has access to it.

8. Messages You Receive

We send order and delivery updates by email and on WhatsApp. These are part of the order you placed and are sent either way. Offers and new arrivals are sent only if you have asked for them, and you can ask us to stop at any time.

9. Coupons and Offers

A discount code may carry its own conditions — a minimum order, a maximum discount, an expiry, or a limit of one use per customer. Those conditions are shown when the code is applied at checkout. Unless we say otherwise, codes cannot be combined with another offer, have no cash value, and may be withdrawn if misused.

10. Our Liability

We stand behind what we sell. If a piece arrives damaged, defective or is not what you ordered, we will replace it or refund you under the terms above. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, and our liability for any order will not exceed what you paid for it. Nothing here limits any right you have under Indian consumer law.

11. Third-Party Services

This website relies on other companies to work — a payment gateway, a courier, WhatsApp (Meta), and analytics providers. Your use of those services may also be subject to their own terms. What we share with them, and why, is set out in our Privacy Policy.

12. Acceptable Use

• Please give accurate information when you order or contact us.
• Do not use this website for anything unlawful, or attempt to gain access to parts of it that are not yours.

We may restrict access if this website is misused.

13. Changes to These Terms

We may update these terms. The version that applies to your order is the one published when you placed it.

14. Governing Law

These terms are governed by the laws of India, and any dispute will be subject to the jurisdiction of the courts of Delhi.

15. Contact Us

Company Name: YUVIQ LUXE

Email: yuviq.official@gmail.com

WhatsApp: +91 9811052405

Location: India