Shipping & Returns

Shipping Policy

At Yuviq, we offer PAN India delivery through reliable logistics partners to ensure your jewellery reaches you safely and on time.

• Orders are usually processed within 1–3 business days after confirmation.
• Delivery usually takes 5–7 business days across India.
• Once your order has been shipped, a tracking number will be shared via email or WhatsApp.
• Delays caused by courier companies, weather, or regional restrictions are beyond our control, but we’ll always assist you in tracking your shipment.

Packaging

Every piece of Yuviq jewellery is packed with care in our signature packaging to ensure it reaches you in pristine condition, suitable for gifting.

Product Photographs

Our images start as photographs of our own pieces and are finished digitally, including with AI tools. They are an honest guide to what you are buying, but they are not a literal photograph of the individual item you receive. Colour can look different from one screen to another, measurements such as chain length, bracelet size and stone dimensions may vary very slightly between individual pieces, and the design itself may also vary slightly from the image.

A small variation of this kind is normal and is not considered a defect. If what arrives is not what you expected, please message us with your unboxing video and we will do our best to put it right.

Returns & Exchanges

Jewellery is worn against the skin, so for hygiene reasons we are unable to accept returns or exchanges once a piece has been delivered — unless it arrives damaged, defective, or is not the item you ordered.

• Message us within 24 hours of delivery with your order details.
• Your unboxing video is required. Film one continuous recording as you open the parcel, starting before it is opened — it is how we approve a damage, defect or wrong-item claim, and we cannot accept one without it.
• We will review it and arrange a replacement or a refund, whichever you prefer.

Order Terms

1. Jewellery is worn against the skin, so we cannot accept returns or exchanges once delivered — unless it arrives damaged, defective, or is not what you ordered.
2. Damaged, defective or wrong items must be reported within 24 hours of delivery, with the unboxing video.
3. Please film one continuous video as you open the parcel, starting before the packet is opened. It is required for a damage, defect or wrong-item claim — without it we cannot approve one.
4. Orders can be cancelled within 12 hours of being placed, provided the parcel has not already been packed and handed to the courier.
5. Screens show colour differently, sizes can vary very slightly between pieces, and a design may vary slightly from the photograph.
6. Any dispute will be subject to Delhi jurisdiction only.

Cancellation

Orders can be cancelled within 12 hours of being placed, provided the parcel has not already been packed and handed to the courier. Once it is with the courier we cannot recall it, but do message us — if it has not gone yet, we will cancel it and refund you in full.

Contact for Support

For any shipping or return queries, please contact us at:
Email: yuviq.official@gmail.com
WhatsApp: +91 9811052405

We appreciate your understanding and continued trust in Yuviq.